Discussing the Effect of Service Innovation on Customer Satisfaction Based on Statistics Education – A Case on Qianjiangyue Leisure Farm

Shui-Sheng Fan; You-g Chen; Lu Miao

doi:10.29333/ejmste/89530

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Shui-Sheng Fan ¹, You-g Chen ¹ ^* , Lu Miao ¹

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¹ Anxi College of Tea Science, Fujian Agriculture and Forestry University, Anxi County, Fujian Province, CHINA^* Corresponding Author

Abstract

Service innovation has been constantly emphasized domestically and internationally. The factors of globalization, changing lifestyles, and the transfer of industrial focus indirectly create business opportunities for leisure farms. To attract more customers for surpassing competitors, the cultivated service innovation capability must present uniqueness and match with customer needs. Based on statistics education, this study intends to discuss the effect of leisure farms’ service innovation on customer satisfaction. Employees of Qianjiangyue Leisure Farm, as the research samples, are distributed 330 copies of questionnaire. Total 278 valid copies are retrieved, with the retrieval rate 84%. The research results conclude significant correlations between 1.service innovation and customer satisfaction, 2.statistics education and service innovation, and 3.statistics education and customer satisfaction. According to the results, suggestions are proposed, expecting to assist leisure farms in service innovation and the promotion of customer satisfaction.

Keywords

statistics education
leisure farm
service innovation
customer satisfaction

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

EURASIA J Math Sci Tech Ed, Volume 14, Issue 6, June 2018, 2467-2474

https://doi.org/10.29333/ejmste/89530

Publication date: 14 Apr 2018

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How to cite this article

APA

Fan, S.-S., Chen, Y.-G., & Miao, L. (2018). Discussing the Effect of Service Innovation on Customer Satisfaction Based on Statistics Education – A Case on Qianjiangyue Leisure Farm. Eurasia Journal of Mathematics, Science and Technology Education, 14(6), 2467-2474. https://doi.org/10.29333/ejmste/89530

Vancouver

Fan SS, Chen YG, Miao L. Discussing the Effect of Service Innovation on Customer Satisfaction Based on Statistics Education – A Case on Qianjiangyue Leisure Farm. EURASIA J Math Sci Tech Ed. 2018;14(6):2467-74. https://doi.org/10.29333/ejmste/89530

AMA

Fan SS, Chen YG, Miao L. Discussing the Effect of Service Innovation on Customer Satisfaction Based on Statistics Education – A Case on Qianjiangyue Leisure Farm. EURASIA J Math Sci Tech Ed. 2018;14(6), 2467-2474. https://doi.org/10.29333/ejmste/89530

Chicago

Fan, Shui-Sheng, You-g Chen, and Lu Miao. "Discussing the Effect of Service Innovation on Customer Satisfaction Based on Statistics Education – A Case on Qianjiangyue Leisure Farm". Eurasia Journal of Mathematics, Science and Technology Education 2018 14 no. 6 (2018): 2467-2474. https://doi.org/10.29333/ejmste/89530

Harvard

Fan, S.-S., Chen, Y.-G., and Miao, L. (2018). Discussing the Effect of Service Innovation on Customer Satisfaction Based on Statistics Education – A Case on Qianjiangyue Leisure Farm. Eurasia Journal of Mathematics, Science and Technology Education, 14(6), pp. 2467-2474. https://doi.org/10.29333/ejmste/89530

MLA

Fan, Shui-Sheng et al. "Discussing the Effect of Service Innovation on Customer Satisfaction Based on Statistics Education – A Case on Qianjiangyue Leisure Farm". Eurasia Journal of Mathematics, Science and Technology Education, vol. 14, no. 6, 2018, pp. 2467-2474. https://doi.org/10.29333/ejmste/89530