Increasing Service Quality in Education: Views of Principals and Teachers

Hulya Senol; Gokmen Dagli

doi:10.12973/eurasia.2017.00969a

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Hulya Senol ¹ ^* , Gokmen Dagli ¹

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¹ Near East University, Faculty of Education, Department of Educational Sciences, Nicosia, North Cyprus, Mersin 10, Turkey
^* Corresponding Author

Abstract

The aim of this research was to take the opinions of teachers and principals to determine the ways to improve the quality of service in high schools in order to improve student satisfaction. This study tried to increase the awareness of teachers and principals about the quality in education and to provide their contribution to creating quality culture in high schools. In this study, a purposive sampling method was employed. Semi-structured interviews were conducted with 22 teachers lecturing at high schools and 10 school principals. The data was analysed through content analysis. The findings show that teachers emphasised the in-service training needs of teachers and school principals and principal duties of school guidance and counselling services, whereas school principals stressed the importance of usage by teachers of effective teaching methods; relations between students and principals, and relations between guidance and counselling services and teachers.

Keywords

high school
principals
service quality
teachers
total quality management

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

https://doi.org/10.12973/eurasia.2017.00969a

EURASIA J Math Sci Tech Ed, 2017 - Volume 13 Issue 8, pp. 4857-4871

Publication date: 31 Jul 2017

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APA

Senol, H., & Dagli, G. (2017). Increasing Service Quality in Education: Views of Principals and Teachers. Eurasia Journal of Mathematics, Science and Technology Education, 13(8), 4857-4871. https://doi.org/10.12973/eurasia.2017.00969a

Vancouver

Senol H, Dagli G. Increasing Service Quality in Education: Views of Principals and Teachers. EURASIA J Math Sci Tech Ed. 2017;13(8):4857-71. https://doi.org/10.12973/eurasia.2017.00969a

AMA

Senol H, Dagli G. Increasing Service Quality in Education: Views of Principals and Teachers. EURASIA J Math Sci Tech Ed. 2017;13(8), 4857-4871. https://doi.org/10.12973/eurasia.2017.00969a

Chicago

Senol, Hulya, and Gokmen Dagli. "Increasing Service Quality in Education: Views of Principals and Teachers". Eurasia Journal of Mathematics, Science and Technology Education 2017 13 no. 8 (2017): 4857-4871. https://doi.org/10.12973/eurasia.2017.00969a

Harvard

Senol, H., and Dagli, G. (2017). Increasing Service Quality in Education: Views of Principals and Teachers. Eurasia Journal of Mathematics, Science and Technology Education, 13(8), pp. 4857-4871. https://doi.org/10.12973/eurasia.2017.00969a

MLA

Senol, Hulya et al. "Increasing Service Quality in Education: Views of Principals and Teachers". Eurasia Journal of Mathematics, Science and Technology Education, vol. 13, no. 8, 2017, pp. 4857-4871. https://doi.org/10.12973/eurasia.2017.00969a