The university’s computer laboratory is currently one of the most challenging aspects when imparting practical tasks with regards to the education technology (ET) enhancement. This study intends to observe the issues confronted by students while performing tasks in the laboratory in different educational modes. The online survey is conducted using quantitative and qualitative research instruments to evaluate the students’ perspectives. This exploratory work has emphasized the practical issues such as an insufficient time constraint, and instruments, geographical needs, financial concerns, and unavailability of subject specialists to cater for relevant issues about a particular course. The sample size was (N= 161) drawn from a stratified sampling method for analysis of four strata. This research addresses these problems in the laboratory with an aim to improve the student’s practical skills as well as their investigation-based learning. It is needed for practical based courses, through experimentation with the help of artificial intelligence (AI) paradigms. The design science methodology is adopted, it presents the conception of an Intelligent Virtual Laboratory (IVL) based on pedagogical agent-based cognitive architecture (PACA). This IVL provides the level of excellence of laboratory needs by enhancing the ET which students can efficiently perform practical tasks online at anywhere. The results showed that IVL has a significant model for enhancing the learning to students and recommendations for further research implementation.