The Use of a DANP with VIKOR Approach for Establishing the Model of E-Learning Service Quality
Min-Hsuan Yang 1, Chiu-Hung Su 2 * , Wen-Cheng Wang 2
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1 National Taiwan University of Science and Technology, TAIWAN
2 Hwa Hsia University of Technology, TAIWAN
* Corresponding Author

Abstract

In practical environments, e-learners encounter service providers of varying quality. A wide range of criteria are used to assess service quality, but most of these criteria have interdependent or interactive characteristics, which can make it difficult to effectively analyze and improve service quality. The purpose of this study is to address this issue using a hybrid MCDM (multiple criteria decision-making) approach that includes the DEMATEL (decision-making trial and evaluation laboratory), DANP (the DEMATEL-based analytic network process) and VIKOR methods to achieve an optimal solution. By exploring the influential interrelationships between criteria related to e-learning, this approach can be used to solve interdependence and feedback problems, allowing for greater satisfaction of the actual needs of e-learners.

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

https://doi.org/10.12973/eurasia.2017.01041a

EURASIA J Math Sci Tech Ed, 2017 - Volume 13 Issue 8, pp. 5927-5937

Publication date: 23 Aug 2017

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Article Downloads: 323

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